Frequently Asked Questions

MCC stands for Mindful Collective Co. 

Established in 2018, Mindful Collective Co brings together wellness brands B Yoga and Halfmoon. The joining of these two brands was a perfect union of two companies with like values and complementary offerings, and we continue to grow side-by-side across Canada, the USA and internationally every day.

Yes! We are a proudly born, raised, and operated Canadian Company. 

We have a Canadian facility in Burnaby, BC. We also have a sales office in Los Angeles, California. 

We acknowledge with gratitude that our work takes place on the traditional territory of many Indigenous nations, including the ancestral and unceded homeland of the Hən̓q̓əmin̓əm̓ and Sḵwx̱wú7mesh speaking peoples (Burnaby); and the Gabrielino/Tongva peoples as the traditional land caretakers of Tovaangar (Los Angeles).

Our products are made in many different places globally. For more information on a specific product or line, please contact your sales representative or customer satisfaction. 

Fill out a form from our contact page or send us a note at hello@mindfulcollective.co and a member of our team will get back to you shortly! 

Click here to fill out our Wholesale application form. A sales rep will be in contact with you, and will provide more details on our platform, products, and ordering process shortly. 

For more information on our Distributor Pricing program, please contact us at hello@mindfulcollective.co, or reach out to your sales representative. 

Check your inbox for an account activation email. Once your account has been activated you will be able to login, view wholesale prices, and place an order. 

If you have already activated your account, click on login at the top right hand corner of your screen to enter your email and password and  to login to your account! 

To reset your password, click on login at the top right hand concern of your screen, then “Forgot your password”, enter your email address, and submit. You will receive an email with instructions on how to reset your password, and if you don’t receive it please check your junk folder. 

In an effort to make ordering from B Yoga and Halfmoon easier, we have created a unified wholesale website for our customers. If you had an account on our old website, you should have received an email to activate your new account. If not please let us know by emailing hello@mindfulcollective.co and a member of our team will get back to you with more information.

All you need to do is login to your account, add products to your cart, then check out when you're ready. The wholesale discount will already be applied and shipping will be calculated upon check out. Once you’ve processed payment for your order, you will receive an email confirmation. 

Please check our shipping page for more details on shipping rates and timelines. 

Our minimum order quantity is $300 and this can be met by adding any quantity of products across both brands.

We do not offer free shipping on wholesale orders at this time. If you have any questions please reach out to your sales rep or our team at hello@mindfulcollectve.co.

We do not take backorders or orders for sold out items. We restock most of our items when they run out of stock so keep checking back or email us for more information on the status of a particular product.

If you need to change or cancel your order, please contact us immediately at hello@mindfulcollective.co. 

All orders that have been canceled before being processed/shipped will be refunded to your credit card after a few business days. We are not able to cancel an order after it has already been shipped. We are happy to refund your credit card once the order is returned back to us, excluding any shipping charges. Please see return policy for details.

If you need to change or cancel your order, please contact us immediately at hello@mindfulcollective.co. 

All orders that have been canceled before being processed/shipped will be refunded to your credit card after a few business days. We are not able to cancel an order after it has already been shipped. We are happy to refund your credit card once the order is returned back to us, excluding any shipping charges. Please see return policy for details.

Prepayment is required for all orders and we accept payment via all major credit cards including Visa, Mastercard, and Amex. We also accept Apple Pay, Google Pay and Shop Pay.

Canadian customers will have to pay federal and provincial taxes associated with the province indicated on the shipping address during checkout.  Customers in the United States will only pay State tax if they are located in North Carolina where our warehouse is located.  

When you are logged in to your account, you will be able to see past order details.  For orders placed on the old Halfmoon and B Yoga sites you will need to request past invoices from your sales representative or customer satisfaction. 

Many of our products are handmade with care in our manufacturing facility in Burnaby, BC. Props like our Bolsters, Zabutons, and Meditation Cushions may take longer for our team to sew and make as we work to maintain safety measures for our team, community and partners during this time.

Prepayment is required for all orders placed through our site. Our team is working hard to have your products ready to ship, however our fulfillment timelines are extended. For more information visit our COVID 19 Information Page.

We can ship anywhere in the world but rates vary according to distance. We use UPS and Federal Express, depending on the destination country.  Please contact us for specific rates.

We do not offer free shipping on wholesale orders at this time. If you have any questions please reach out to your sales rep or our team at hello@mindfulcollective.co.

Shipping is automatically calculated at checkout. To view the shipping costs, add the products to your cart and your shipping address, then you will see the shipping options populate.

Once payment has been received, orders will ship within 3-5 business days. Please note that orders with a high quantity of handmade softgoods (Bolsters, Zabutons, Meditation Cushions) may require additional time to prepare for shipment. Please contact your sales rep for more information on timelines.

All orders are automatically fulfilled and forwarded through our warehouses. With that said, we are unable to accommodate pick-ups for orders.

At this time we are not offering expedited shipping services through our courier partners.

Mindful Collective Co. has two fulfillment warehouses: one in Markham, ON and one in Burnaby, BC. We do our best to ship orders in full from one facility although stock availability sometimes requires us to send a portion from each warehouse. At times, we may also do this strategically in order to get products shipped to you more quickly.

As each portion of your order ships you will receive an email notification with the corresponding unique tracking number, until the balance of the order is fully shipped.

Send us a note to hello@mindfulcollective.co or to your sales representative with your order number and correct shipping address, and we will work with you to find a solution. 

Once your order is processed and shipped you will receive an email with a tracking number. Please click on the tracking number to receive updates on the progress of your shipment. 

Click on your tracking number to double check that all boxes have been delivered, as sometimes larger orders may be delivered over two days.

If you are still missing items, or received the wrong products, please reach out to your sales representative or hello@mindfulcollective.co with your order number and details of what is missing. 

For more information on returns please go to our Returns & Exchanges page. 

Due to the safety measures put in place by couriers to keep communities safe, you may experience a delay in the delivery of your order. Please note that it may not be lost, but rather taking longer than usual to arrive. Continue to keep an eye on your tracking number and thank you for your patience and understanding! Please note that claims for lost orders may take between 5-7 business days to resolve.

If your order has been marked as delivered, but has not arrived please check around the surrounding area. Sometimes couriers will mark an order as delivered 24-48 hours early. If you have still not received it after this time frame let us know and we will investigate further.

Mindful Collective Co. has two warehouses for our two brands: B Yoga in Markham, ON, and Halfmoon in Burnaby, BC. Since Halfmoon orders are typically more involved as we need to pick, sew, and assemble to each individual order (typically at a 3-4 week fulfillment window), our B Yoga products often get shipped out more quickly - which is why you received a tracking number for these items.

Rest assured, we are still working on the rest of your order and will get this out to you as soon as possible! Once the rest of your order ships, you will receive another email notification including a separate tracking number.

If you are looking to replace your Bolster, Meditation Cushion or Zabuton cover please reach out to your sales rep or our team at hello@shophalfmoon.com and a member of our team would be happy to help!

We offer a wide variety of mats so you are sure to find something that will fit your unique classes and student’s needs. In general for more traditional yoga practices we recommend our B MAT which is known for its grippy texture in both heated and non-heated classes. For a wider array of activities including yoga, pilates, and conditioning we also offer the Deluxe and Studio mat which offer a lightweight and long lasting support for your students. 

If you are unsure which mat is the right fit contact hello@mindfulcollective.co or your sales rep and we’d be happy to help! 

For more information about the different mat styles please take a look at our comparison chart. 

The best way to clean your B MAT is by wiping the surface on a regular basis with plain water and neutral soap or use our own tested and approved The Cleanser Spray. Alternatively, you can use mild soap and water or a pH neutral cleaner. Any of these options are an effective gentle cleaner, great on a B MAT surface.

We suggest avoiding using solvents or harsh abrasives as these will break down the compounds that keep the B MAT grippy and supportive.

While placing the mats on display, be sure to put them away from direct sunlight and keep them in the cellophane packaging. This will ensure the mats maintain their grip and structure, and are ready for practice when your customers unwrap them. 

When the B MAT is not in use, it should be stored indoors, away from direct sunlight. Direct sun exposure to your B MAT can cause UV damage and dehydration. When rolling the B MAT for storage, please roll it with the logo facing the outward. This will prevent creasing in your B MAT.

This is dependent on a number of things. 1) How often you practice. 2) Your style of practice. 3) How you care for your mat. Our mats are made of high quality ingredients and constructed to withstand heat, sweat, and a vigorous vinyasa flow, several times a week for several years. If you clean your mat gently after each class, store it away from sunlight between practices you will be able to extend the life of your mat for 3+ years.

Since the B Mat’s are made of a natural and biodegradable rubber, it is not uncommon to see some signs of wear on the surface of the mat over the course of its life. This will depend on the style and frequency of practice, as well as how the mat is cared for. Signs of abrasion on the surface are normal and may be exaggerated from friction either in sliding during practice, or how the mat is transported to and from class.

To ensure your mats last the test of time, wipe down the B Mat on a regular basis with plain water, neutral soap or B Clean, hang up to dry, and roll with the B Mat logo facing out away from direct sunlight. 

The B Mat does not contain any known carcinogens such as PVC, and are manufactured in full compliance with air, water, and land emission requirements worldwide. The B Mat is biodegradable. We take pride in the fact that the B Mat will not last in a landfill for hundreds of years, and as such you will see natural wear on the mat through the course of its life. 

The best way to care for your bolsters and zabutons is to remove the cover, machine wash on a cool delicate cycle and hang to dry.

The best way to care for your meditation cushions is to unzip the case, remove the cover, in some cases empty the buckwheat into another container, then machine wash on a cool, delicate cycle, and hang to dry. 

For lint removal wipe with latex glove. 

Always be mindful of storing bolsters and cushions upright and in an easy to grab space so that the handles are not pulled at too hard. 

For more information about the different Bolster styles please take a look at our comparison chart. 

For more information about the different Meditation cushion styles please take a look at our comparison chart. 

We have a core line of products that we offer year round and launch seasonal products every Spring and Fall. For more information contact your sales representative. 

The great thing about cork is that the natural material is inherently antimicrobial which means it is fairly low maintenance. If you want to clean your cork products you can try a natural antimicrobial spray (like the B CLEAN) and wipe, or you can place your cork product in a ziplock bag with some baking soda and place the bag in the freezer overnight. Just like that, fresh cork props.

Our mission is to provide the best experience for our customers and to support you in living your yoga. We guarantee our products to be the highest quality, free of manufacturer defects, and if you have any questions about an item that you’ve received please reach out to use directly. 

We have lots of information on how to care for our products as well as product specifications on our site. For more information on caring for the B MAT specifically click here, and for all other products click on the product description for more information. 

If you can’t find what you are looking for please reach out to us at hello@mindfulcollective.co, or your sales representative, we’d be happy to help! 

We offer co branding for an additional cost on our B MATs and B Blocks, and the minimum order quantity is 20 units. If you would like more information on Co branding please contact your sales representative with your logo, product type, quantity, and any deadlines. 

For more information on samples or where to test our products please reach out to your sales representative or hello@mindfulcollective.co! 

We are always looking for ways to support and connect with the yoga community. Please email all inquiries to hello@mindfulcollective.co specifying dates, contact information, and the products/donation requested.

Send us a note at hello@mindfulcollective.co!